Privacy Policy
Last Updated: 22 September 2026
This Refund, Return & Cancellation Policy applies to purchases made through https://www.mehcisor.com, operated by Mehcisor Pvt. Ltd.
Our products are personal oral-care products. For hygiene and safety reasons, we do not provide a general return facility for products simply because a customer has changed their mind or no longer wants the product.
However, we will consider appropriate remedies for products that are wrong, damaged, defective, deficient, or materially different from what was ordered or represented.
1. Company Details
Mehcisor Pvt. Ltd.
A91, Second Floor,
Sector-80, Noida,
Uttar Pradesh, India
Email: mehcisor@gmail.com
2. General No-Return / No-Refund Policy
Except for eligible product issues described below and any rights that cannot legally be excluded, purchases made through our Website are not eligible for cancellation, return, or refund due to change of mind, personal preference, or a decision not to use the product.
Examples include:
Customer ordered the wrong product.
Customer ordered the wrong quantity.
Customer no longer wants the product.
Customer changed their mind after placing the order.
Customer does not like the product after opening or using it.
Customer purchased the product elsewhere or no longer requires it.
3. Product Issues Covered by This Policy
You should contact us if you receive:
3.1 Wrong Product
If the product delivered is different from the product ordered, please contact us so that we can investigate and arrange an appropriate resolution.
3.2 Damaged Product
If the product arrives damaged, please notify us as soon as reasonably possible after delivery.
We may request photographs or videos showing:
The outer shipping package;
Shipping label;
Product packaging;
The damaged product; and
Any other relevant evidence.
3.3 Defective Product
If a product appears to have a manufacturing or functional defect, please contact us with details of the problem.
We may request photographs, videos, serial/batch information, packaging details, or other information reasonably required to assess the issue.
3.4 Product Materially Different From Order
If the product received is materially different from the product displayed, described, or ordered, please contact us for investigation and an appropriate remedy.
4. Reporting a Problem
For damaged, wrong, or defective products, contact us at:
Please provide:
Order number;
Customer name;
Registered email address;
Mobile number;
Description of the problem;
Photographs and/or videos where applicable; and
Any other information reasonably requested by our support team.
For shipping damage, we recommend reporting the issue as soon as possible after delivery.
5. Verification
All product issue claims may be reviewed before a replacement or refund is approved.
We may request additional information or evidence where reasonably necessary.
The outcome may depend on the nature of the issue, the product, available stock, shipping records, photographs/videos, and other relevant information.
6. Replacement
Where an eligible product issue is confirmed, Mehcisor may, where appropriate and subject to product availability, provide a replacement.
Replacement may be the preferred remedy where the same product is available.
If replacement is not reasonably possible, an appropriate alternative remedy, including a refund where applicable, may be provided.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
7. Refunds
There is no general refund facility for change-of-mind purchases.
Where a refund is approved for an eligible product issue, the refund will generally be processed through the original payment method or another appropriate method permitted by applicable law and payment-provider procedures.
The actual time for the funds to appear in the customer’s account may depend on the payment service provider or banking institution.
For online payments made through Razorpay, applicable payment-processing procedures may also affect the timing of the refund.
8. Return of Products
Where Mehcisor determines that a product must be returned, we will provide the customer with instructions regarding the return.
Customers should not send products to the company address without receiving return instructions from Mehcisor.
Where the issue is confirmed to be attributable to a wrong, damaged, defective, or deficient product supplied by Mehcisor, the applicable return/replacement shipping arrangement will be communicated to the customer.
9. Hygiene and Used Products
Because our products are intended for personal oral care, opened or used products are generally not eligible for return due to change of mind or personal preference.
This restriction does not prevent a customer from reporting a genuine defect, wrong product, damage, deficiency, or other issue covered by applicable consumer law.
10. Order Cancellation
Orders cannot ordinarily be cancelled once they have been successfully booked/placed.
Customers should carefully verify the product, quantity, delivery address, contact details, and other order information before completing payment.
This policy does not exclude any cancellation, refund, replacement, or other remedy that may be required by applicable law.
11. Failed or Undelivered Orders
Orders are delivered within India through India Post or third-party shipping/logistics partners.
The general estimated delivery period is 4–7 days across India, subject to location and logistics conditions.
Delivery may be affected by:
Incorrect or incomplete address;
Incorrect mobile number;
Customer unavailable at the delivery address;
Refusal to accept delivery;
PIN-code/serviceability restrictions;
Natural events;
Transportation disruptions;
Government restrictions;
Strikes;
Force majeure events; or
Other circumstances outside our reasonable control.
If an order is returned to us because of circumstances attributable to the customer, any further action will be handled on a case-by-case basis and in accordance with applicable law.
12. Payment Method
Cash on Delivery is not available.
Orders are accepted only through the online payment methods made available at checkout, including payment processing through Razorpay.
13. Promotional Products and Free Items
If an order includes a promotional item, free product, discount, coupon, or other promotional benefit, additional terms may apply.
A promotional benefit may not have an independent cash value unless expressly stated otherwise.
14. Contact and Grievance
For return, refund, replacement, cancellation, or product-related complaints:
Mehcisor Pvt. Ltd.
A91, Second Floor,
Sector-80, Noida,
Uttar Pradesh, India
Email: mehcisor@gmail.com
Please include your order number in your communication whenever possible.
15. Changes to This Policy
Mehcisor may update this policy from time to time to reflect changes in products, business practices, payment/shipping arrangements, technology, or applicable law.
The latest version will be published on this page with the applicable “Last Updated” date.
16. Statutory Rights
Nothing in this policy is intended to exclude, restrict, or override any right or remedy available to a consumer under applicable law.
Where applicable law provides a consumer with a right to return, replacement, refund, cancellation, or another remedy, that legal right will prevail over any inconsistent provision of this policy.